Help

How it works for: Client

1. Create your account

   Sign up, or use the invite link your practice sent you.
2. Finish your checklist

   Add insurance, a payment method and sign your forms from My care.
3. Book

   Pick a clinician, then an open time from their week. Some clinicians confirm each request first: you see Waiting to confirm, and get an email when they answer. Reminders come 24 hours and 2 hours before.
4. Join your visit

   For a virtual visit, open My care and press Join session. Allow your camera and microphone.
5. Pay

   After the visit your share is charged to your saved card, or shows under Payments to pay.
6. Keep up to date

   Messages, Documents and Reports hold everything from your care.

Each page also has a Help button with a short tip. Still stuck? Email ldiaz@cogentosystems.com.